General Information

UAB Baltijos polistirenas (hereinafter referred to as we or Controller) is the controller of this website. This privacy policy (hereinafter referred to as the Privacy Policy) sets out and explains how your personal data is collected and further processed through this website. The terms of the Privacy Policy apply to your access to the content and/or service we provide each time, regardless of which device (computer, mobile phone, tablet, etc.) you use.

Details of the Controller:

UAB Baltijos polistirenas 
Legal entity code: 160421364
Registered office address: S. Lozoraičio 15A, Garliava, Kaunas district
E-mail: info@balpol.lt

We confirm that your data will be collected in accordance with the applicable legal requirements of the European Union and the Republic of Lithuania and the instructions of the controlling authorities, all reasonable technical and administrative measures will be applied to protect your data collected by us from loss, unauthorized use and/or alteration.

Individuals under the age of 14 may not provide any personal information through our website/social network accounts. If you are a person under the age of 14, you must obtain the consent of your legal representatives (parents, adoptive parents, guardians, carers) before providing personal information.
Terms used in the Privacy Policy shall be understood as defined in General Data Protection Regulation No. 2016/679 (EU).

It is very important that you read the Privacy Policy carefully, because every time you visit this website you agree to the terms described here. If you do not agree to these terms, please do not visit our website or use our content and/or services. 

Click on the "Learn more" box in each section to find out more about how we process your personal data and the specifics of our business.

 

How do we collect information about you?

Your personal data, i.e. any information about you that allows us to identify you is obtained in a variety of ways:

  • You can provide the information (personal data) yourself;
  • Information about you may be collected automatically;
  • In some cases, we receive information about you from third parties and may collect information about you from publicly available sources.

You can provide us with your personal data directly. This usually happens in the following cases:

  • When you enter into an contract with us (purchase-sale, lease, provision of services);
  • When you submit your requests and/or claims to us;
  • When you call us or contact us by e-mail;
  • When you subscribe to our newsletter or make an inquiry.

Information about you may be collected automatically. This usually happens in the following cases:

  • When you make a request through a social network account (Facebook, LinkedIn);
  • When you make public posts on a social networking platform (Facebook, LinkedIn) that we administer;
  • When you use our website (data collected using cookies and similar technologies).

You can find more information about the cookies we use below.

To the extent permitted by applicable law, we may obtain information about you from third parties. This may include  information provided by our partners, marketing agencies, your social network profiles that are available pubicly (e.g. Facebook, LinkedIn). 

We may combine information we receive about you from our own, public and commercial sources with other information we receive from you or about you.

We may collect information about you in other cases not covered by the Privacy Policy, but if this happens, we will keep you informed. 

 

What information (personal data) do we process about you?

Although we try to collect as little information about you as possible, we collect the following information for the performance of our activities:

  • Information necessary to sell/rent our goods or provide our services to you;
  • Information you provide by calling us or writing to us by e-mail;
  • Information required to fulfil your request;
  • Information necessary to identify you;
  • Information about the device you are using.

The information we collect directly from you will be obvious from the circumstances and context. For example:

  • For the purchase/provision of goods and/or services, we process the following information about you: name, surname, personal identification number, address of residence, telephone number, e-mail address, method of payment, place of work. As well as other information that may be required for the acquisition/provision of goods and/or services.
  • The information we collect automatically is usually as follows:
  • Information about how you use our website (device information: IP address, version of the operating system and settings of the device you use to access the content; login information: the time and duration of your session and any information stored in cookies set on your device (cookie policy information is provided below); location information: the GPS signal of the device or information about the nearest WiFi access points and mobile towers, which may be transmitted to us using the content of our website.
  • The information we receive from third parties or publicly available sources is usually the following:
  • Your e-mail address, name, surname.
  • You may choose not to provide us with certain information (such as the information required to enter into a purchase and sale or service provision contract), in which case you may not be permitted to purchase the product or use the service, as the case may be.

Important: the staff of UAB Baltijos polistirenas will not ask for your login details, bank card numbers, passwords or any other information in writing, by telephone or in any other way, the use of which may cause you financial or any other damage.

Purposes and legal basis of data processing

The abovementioned information is processed for the following purposes:

  • To conclude a contract with you, to perform a contract concluded with you (e.g. purchase and sale of goods, provision of services, lease) and provide information related to the contract and other contract issues;
  • To transfer the necessary data for concluding or performing contracts (including pre-contractual actions) to our partners (e.g. insurance companies, banks);
  • To issue and send invoices, manage accounting;
  • To provide other services to you;
  • At your request, to provide information related to the sale of goods or provision of services or other information;
  • To learn how users use our online services in order to improve them and create new content;
  • To defend our interests in court or another institution;
  • In order to fulfil our obligations under applicable law (e.g. to store your personal data for a certain period of time, if required by law, to provide data to law enforcement authorities if such an obligation is required by law or upon a reasoned request from an authority, etc.)
  • In other ways with your consent.

We hereby inform you that we have the right to send promotional information about our goods or services to our customers at the e-mail address we received when selling goods or services, and our customers have the right now or at any time later to refuse to receive such direct marketing content sent by us by notifying us of their decision by e-mail info@balpol.lt or by using the opt-out link in the e-mail itself with advertising information. The revocation of your consent will have no impact on our processing of your personal data prior to the withdrawal of your consent.

Your personal data shall be processed on the basis of one or more grounds for lawful processing:

  • Compliance with legislative requirements;
  • Performance of the contract concluded with you;
  • Our legitimate interests, unless your private interests prevail;
  • In certain cases – your consent.

To whom do we transfer your personal data?

We may transfer your personal data:

  • To companies that provide services at our request (e.g.: accounting services companies); 
  • To other companies of the group ;
  • To responsibly selected business partners (e.g.: in case of financing or concluding an insurance contract, we may transfer your data to leasing, credit and insurance companies);
  • To law enforcement authorities; 
  • To other parties when that is required by law or is necessary to protect our legitimate interests (e.g.: to courts, persons involved in debt recovery proceedings, bailiffs).

What do we do to protect your personal data?

We have put in place smart and appropriate physical and technical measures to protect the information we collect for the purpose of providing content/services. Keep in mind, however, that while we take reasonable steps to protect your personal information, no website, online transaction, computer system, or wireless connection is completely secure.

For how long will we store your personal data?

We will store your personal data to the extent necessary to achieve the abovementioned goal. Once the abovementioned goal has been achieved, personal data will be erased unless the legislation obliges us to store information for tax purposes or the data may be necessary for pre-trial investigation, but in any case the storage period will not be longer than 10 years. At the end of this period, the data will be deleted in such a way that it could not be reproduced.

Generally, personal data is stored in the following terms:

Personal data

Storage period

Contract details

12 years after the end/termination of the contract

Payment details

10 years after the date of the payment transaction.

Analytical data

This data is usually collected automatically by you using the website and anonymised/aggregated shortly after receipt.

Your rights

The data subject, whose data is processed in the activities of the Controller, has the following rights, depending on the situation:

  • To know (to be informed) about the processing of personal data (right to know);
  • To access personal data and how it is processed (right of access);
  • To require the rectification or, depending on the purposes of the processing of personal data, the addition of incomplete personal data (right to rectify);
  • To demand the destruction of personal data (right to be "forgotten");
  • To require the Controller to restrict the processing of personal data for one of the legitimate reasons (right to restrict);
  • To require the transfer of data provided to the Controller (right to transfer);
  • To disagree at any time with the processing of personal data where such processing is in the public interest or the processing is necessary for the legitimate interests of the Controller or of a third party; where personal data are processed for the purposes of direct marketing, at any time not to consent to the processing of the data for those purposes, including profiling (right to object);
  • To file a complaint with the State Data Protection Inspectorate.

We give you the opportunity to exercise these rights in a convenient way. You may do so by calling the given telephone number, writing to us at this e-mail address, or by using certain links provided at the bottom of the promotional content provided by us, given that such content is provided to you.

If you believe that your rights or freedoms have been violated, we invite you to contact us first. We will try to answer all your questions and resolve any problems that arise, as far as is legally possible, so that you could be sure of the legality and security of the processing of your personal data.

We may not allow you to exercise the above rights when, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of criminal offenses, violations of official or professional ethics, and the protection of the rights and freedoms of the data subject or others.

Your rights will be exercised after prior live confirmation of your identity (by presenting an identity document: personal identity card or passport) or by electronic means (info@balpol.lt).

Your right

Certain restrictions

Right to know

You have the right to receive information about the processing of your personal data in concise, simple and comprehensible language before the start of the processing of your personal data.

   
Right of access

This right shall mean:
 - Confirmation that we process your personal data;
 - Submission of a list of your personal data processed by us;
- Provision of an accurate and legal basis for the processing of your personal data;
 - Confirmation that we send the data to third parties and, if so, what security measures have been taken;
 - Provision of the source of your personal data;
 - Information on whether profiling is applied;
 - Indication of the period of data retention.
We will provide the abovementioned information provided that it does not violate the rights and freedoms of other persons.

Right to rectify

Applicable if the information in our possession relating to your personal data is incomplete or inaccurate.

Right "to be forgotten“

 Applicable if:
 - The information in our possession is no longer necessary to achieve the stated objectives;
 - We process the data on the basis of your consent and you withdraw your consent;
 - We process the data on the basis of legitimate interests and after your request it is determined that your private interests prevail;
 - Information has been obtained in an illegal manner

Right to restrict

This right can be implemented for a period while we analyse the situation, i.e.:
- If you dispute the accuracy of the information;
 - If you object to the processing of personal data, when it is carried out on the basis of legitimate interests;
 - We use information illegally, but you object to its deletion;
 - We no longer need the information, but you are demanding that it be kept for legal litigation.

Right to data portability

This right can be exercised if you have provided your data and we process it automatically based on your consent or an agreement with you.

Right to disagree

This right may be exercised where such processing is carried out in the public interest or the processing is necessary for the legitimate interest of the Controller or of a third party. When processing your personal data on such a basis, we have a duty to prove that the processing is for compelling legitimate reasons which take precedence over your interests.
You may also object at any time to the processing of your personal data for the purposes of direct marketing, including profiling, as far as such direct marketing is concerned.

Right to submit

a complaint to the State Data Protection Inspectorate More information: www.ada.lt

Cookies, signals and similar technologies

In the Privacy Policy, we use the term "cookies" to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs.

When you visit our website, we want to provide content and features that are tailored to your needs. This requires cookies. These are small pieces of information stored in your web browser. They help the Controller to identify you as a previous visitor to a particular website, to save the history of your visit to the website and to adapt the content accordingly.

Cookies also help to ensure the smooth operation of websites, allow us to monitor the duration and frequency of visits to websites and collect statistical information about the number of website visitors. By analysing this data, we can improve our website and make it more user-friendly. 

Contact us

If you notice a non-compliance with the Privacy Policy, a security vulnerability on our website or have other questions related to the processing of your personal data, please contact us in one of the following ways:

UAB Baltijos polistirenas 
Legal entity code: 160421364
Registered office address: S. Lozoraičio 15A, Garliava, Kaunas district
E-mail: info@balpol.lt

Final Provisions

The Privacy Policy is reviewed and updated according to the needs of the Company, but at least once every two years, or when the legal acts regulating the processing of personal data change. When we update the Privacy Policy, we will notify you of any material changes that we believe are significant by posting a notice on the website. If you log in or use our content and/or services after such notice is posted, we will assume that you agree to the new requirements set forth in the update. 

The Privacy Policy was last reviewed on 18 December 2018.